Customer Support Center
Registration on the site
How to register on the site?
You need to follow the “Login” link in the menu and enter your details in the registration form.
Order
How to order a bouquet?
- Select the bouquet you like and add it to your cart;
- Fill in your details;
- Click the “Order” button;
- Pay for the order.
What time can I place an order?
We work 24/7. You can place an order on our website.
Will the bouquet I order exactly match the image on the website?
Yes, we try to reproduce the bouquet as accurately as possible, corresponding to the image on the site. However, minor deviations are possible due to the seasonal availability of some types of flowers. In such cases, our florists will select analogs, preserving the general concept and beauty of the composition.
Are the confidentiality and security of information guaranteed?
Yes, we guarantee complete confidentiality and security of your personal data. All data transmitted through our website is protected by modern encryption methods, and the requirements of the legislation on the protection of personal data are strictly observed. Your data is used exclusively to process the order and improve the quality of service.
Payment for the order
How can I pay for my order?
Online on our website immediately after placing an order, by any type of bank card, using an electronic wallet. For corporate orders, we accept payment to a bank account.
Helpful Information
How to care for a bouquet?
1. Before placing the bouquet in a vase, trim the tips of the stems at a 45-degree angle. This will improve the absorption of water by the plants;
2. Change the water in the vase daily to avoid the growth of bacteria;
3. You can use special fertilizer for cut flowers;
4. Keep the bouquet away from direct sunlight, drafts and heat sources, such as radiators or a stove;
5. Regularly remove wilting petals and leaves, especially those that are below the water level. This will prevent rotting and prolong the life of the remaining flowers.